Mystic Naturals will refund only if the product received is a different product from the one ordered. In any other circumstances after shipping the order will not be eligible for a refund.
Duration of Refund: The process of a refund generally takes 7-10 working days.
Mode of Refund: Your refund will be made in form of a bank NEFT transfer directly into your bank account.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company,
it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@mysticnaturalsstore.com
We only replace items if the product received is a different from the one ordered. If you need to exchange, send us an email containing the order no and issue at Sales@mysticnaturalsstore.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Please note that you can cancel your order within 24 hours of placing your order.
0 Exceptions: If you have confirmed your order and cancel it after we have processed and sent it through one of our courier partners, it will be difficult for us to cancel the order. In such a case we will have to discuss processing a refund (if already paid) or cancelling the order only once we have received a return shipment of the products in your order.
Mystic Naturals will cancel your order only under the following circumstances:
Product not available or out of stock: If a particular item in an order is not in stock and it is one that you want and we fail to provide an alternate option (such as bigger/smaller bottle of the same product or similar product) then we will cancel your order or have it altered to remove the unavailable item in the order. Note that if all the products in the order are out of stock or unavailable for sale, and if no alternatives are available, we will cancel your order and process a refund immediately (if paid already) and convey the same to you.
Please note that an order once cancelled can be made again once stock is procured and we will be informing you about all possible ways, wait times and any other relevant information in order for you to get all the products in your order.
Location not serviceable: Mystic Naturals will cancel your order if your shipping address is not serviceable by any of our courier partners. Please note, that if you are an International customer, you ought to drop in an email at Sales@mysticnaturalsstore.com confirming whether we will be able to send you the items along with rough time estimates as to when it may reach you.
Any other Reason: Mystic Naturals may need to cancel your order for other reasons depending on the circumstances and thus reserves the right to discretion as and when said unforeseeable circumstance happens.
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